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TERMS OF SALE & SERVICE AGREEMENT

TERMS OF SALE & SERVICE AGREEMENT

Last Updated: October 21, 2026

This Terms of Sale and Service Agreement ("Agreement") constitutes a legally binding contract between you ("Customer", "Buyer", or "you") and Sinc Global LLC ("Company", "we", "us", or "our"), governing all purchases, orders, and transactions completed on or processed through the website ateliersufia.com ("Site").

By placing an order, utilizing the shopping cart infrastructure, or completing a checkout on this Site, you acknowledge that you have read, understood, and agreed to be bound by these terms.

1. COMPANY IDENTIFICATION & COMPLIANCE

  • Legal Entity Name: Sinc Global LLC

  • Employer Identification Number (EIN): 38-4416424

  • Registered Corporate Address: 1209 Mountain Road PL NE STE N, Albuquerque, NM 87110, Bernalillo, NM, United States of America

  • Official Corporate Support Email: hello@ateliersufia.com

2. PRICING, CURRENCY, AND TRANSACTION EXECUTION

  • 2.1. Currency: All prices displayed on the Site are strictly denominated in U.S. Dollars (USD).

  • 2.2. Payment Methods: We accept major international credit cards, debit cards, and approved electronic payment methods processed securely through our integrated payment gateways.

  • 2.3. Transaction Security: Your credit card and billing information are encrypted using industry-standard Secure Sockets Layer (SSL) technology. Sinc Global LLC does not store your full card credentials on our servers.

  • 2.4. Order Acceptance: The receipt of an electronic order confirmation does not signify our ultimate acceptance of your order. We reserve the right to verify billing accuracy and inventory levels before finalizing dispatch.

3. FULFILLMENT, SHIPPING, AND DELIVERY PROTOCOLS

In strict compliance with global e-commerce shipping regulations and Federal Trade Commission (FTC) standards, physical goods are dispatched under the following timelines:

  • 3.1. Processing Window: Standard production and processing for limited leather artifacts require 2 to 4 business days prior to dispatch.

  • 3.2. Domestic Delivery (USA): Standard delivery within the United States takes approximately 3 to 7 business days via reliable domestic carriers (USPS, FedEx, or UPS).

  • 3.3. International Shipping: International orders are subject to destination customs checks and generally arrive within 7 to 14 business days. The Buyer is responsible for any regional import tariffs or customs duties.

  • 3.4. Risk of Loss: All physical items purchased are made pursuant to a shipment contract. The risk of loss and title for such items pass to the Buyer upon our transfer of the goods to the shipping carrier.

4. DIGITAL CONTENTS AND INSTANT ACCESS DELIVERABLES

  • 4.1. Fulfillment: Purchases of digital assets (e.g., The Rumi Continuum, Digital Scrolls, or virtual guides) are fulfilled instantly. Upon payment confirmation, a secure download link is generated and dispatched to the customer's verified email address.

  • 4.2. Cancellation Exemption: In accordance with international consumer laws regarding digital media, all sales of downloadable digital content are final. By initiating the download, you waive the standard cooling-off return window for these specific digital assets.

5. REFUND, RETURN, AND CANCELLATION RIGHTS

To guarantee peace of mind, physical items sold natively through the Site checkout are protected by our standard consumer policy:

  • 5.1. Return Window: Buyers have the right to return physical items within fourteen (14) days from the documented date of delivery.

  • 5.2. Condition Requirements: Items must be returned in their original, pristine condition, unused, and within the original premium packaging.

  • 5.3. Process: To initiate a return, you must email hello@ateliersufia.com to obtain a Return Merchandise Authorization (RMA) number and shipping instructions. Return shipping costs are borne by the customer unless the product arrived structurally defective.

6. GOVERNING LAW AND COURT JURISDICTION

This Agreement, the Site’s transaction systems, and all financial interactions executed between the parties shall be governed by, and construed in accordance with, the laws of the State of New Mexico, United States of America, without giving effect to any principles of conflicts of law. Any formal legal disputes or actions arising directly under this contract shall be adjudicated exclusively within the jurisdiction of the courts located in Bernalillo County, New Mexico.

7. FORCE MAJEURE & LIMITATION OF LIABILITY

Sinc Global LLC shall not be held liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (including customs holdups, global transit strikes, or natural disruptions). To the maximum extent permitted by law, our total liability for any product purchase shall not exceed the actual purchase price paid by the customer.

8. TRANSACTION AND DISPUTE SUPPORT

For questions regarding billing anomalies, card declines, or tracking details, our corporate concierge desk is accessible via:

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